Shipping Policy
We understand that you are excited to receive your order. At FEMN, we do our best to ensure that the shipping process runs as smoothly and transparently as possible.
Processing & Delivery Times
To offer the best value for money, we ship products directly from our supplier. This allows us to significantly reduce transportation, storage, packaging, and handling costs, enabling us to offer our products at a fair and competitive price.
All orders are processed within 24-48 hours.
The average delivery time is 7–14 business days.
Maximum Delivery Time (Important)
While most orders arrive within the average delivery timeframe, the maximum delivery time is 30 days from the shipping date.
An order is considered in transit until this maximum delivery period has passed. Delays within this timeframe do not qualify as lost shipments.
Tracking Information
Once your order has been shipped, a tracking number will be provided.
Tracking information is typically available online 1–3 business days after shipment and may update intermittently while the package is in transit.
Please note that temporary tracking inactivity does not indicate that a package is lost.
Delays & External Factors
In rare cases, delivery may be delayed due to circumstances beyond our control, such as:
- Carrier delays
- High-volume periods (e.g. holidays)
- Customs processing
- Weather conditions or logistical disruptions
These factors do not constitute grounds for cancellation or refund while the order remains within the maximum delivery timeframe.
Disputes, Refunds & Returns
If your order has not arrived after 30 days from the shipping date, please contact our support team. We will investigate the matter and provide an appropriate solution.
Refunds, disputes, or chargeback claims for “item not received” cannot be processed while the order is still within the maximum delivery period and confirmed in transit.
If the product does not meet your expectations after delivery, you may register a return in accordance with our return policy.
Contact & Support
For any questions regarding your order, delivery status, or tracking, please contact us via our contact page. Our support team is always happy to assist you.
We appreciate your trust in FEMN and thank you for your patience and understanding.